Terms and Conditions
When you use this site the following terms and conditions apply.
This site is the copyright of Sharp Eye Surfboards Australia all rights are reserved. Images and content on this site may not be copied, saved or used in any format other than as incidental to your permitted use of the site. “We”, “us” and “our” refer to Sharp Eye Surfboards Australia and its associated entities as applicable.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Sharp Eye Surfboards Australia reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on this site you grant to us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at firstname.lastname@example.org and we will remove you from our marketing communications.
Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Sharp Eye Surfboards Australia indicates acceptance of these terms and conditions. Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sharp Eye Surfboards Australia reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sharp Eye Surfboards Australia reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by Eye Surfboards Australia. We may require additional verifications or information before accepting any order.
Sharp Eye Surfboards Australia is a reseller to end-user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Sharp Eye Surfboards Australia.
This site is owned and operated by Sharp Eye Surfboards Australia. All systems and software used on this site are the sole property of Sharp Eye Surfboards Australia or those supplying the software. The entire content included in this site, including but not limited to graphics, code, or text, is copyrighted as a collective work under Australian and other copyright laws and is the property of Sharp Eye Surfboards Australia.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the Board Engine, Board Pages, Brand Pages and general site assembly and arrangement thereof are the sole property of Sharp Eye Surfboards Australia. You may use the content of this site only for the purpose of placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without the prior written permission of Sharp Eye Surfboards Australia. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
All trademarks, service marks and trade names of Sharp Eye Surfboards Australia used in the site are trademarks or registered trademarks of Sharp Eye Surfboards Australia.
Product images and colours may vary when viewed on a computer screen. Furthermore, variations in the surfboard artwork can occur in the manufacturing process, as the artwork is completed by hand. Logo placement and colour are at the discretion of the surfboard manufacturer. Any request will be taken into consideration by the manufacturer but cannot be guaranteed.
Timing for the delivery of products, including but not limited to surfboard orders, varies depending upon the surfboard ordered. Factors including but not limited to artwork, glassing, materials, and construction (for example PU foam, epoxy, etc.) can affect the time of completion and delivery of a surfboard. Standard foam, clear, sanded finish surfboards take up to 3 weeks to manufacture.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Second house up the driveway”, “Office hours 8-5pm). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel inside gate around the corner”. Sharp Eye Surfboards Australia cannot be held responsible if your instructions are not followed.
The delivery times provided by Sharp Eye Surfboards Australia are estimates only. Sharp Eye Surfboards Australia will not be held accountable for late deliveries but we will do our best to ensure the surfboard gets to you as quick and safely as possible. In the event that multiple items are ordered, part of your order may be delivered at different times. For example, your fins might arrive prior to your surfboard, in different packaging. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Sharp Eye Surfboards Australia cannot be held responsible for incorrectly entered delivery addresses.
You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there will be fees in place for a redelivery at a later date. If the nominated place of delivery is unattended, the shipping company may store the goods and if the goods are stored there may be costs ($40) payable by you for the storage and redelivery of the products(s).
Customers are responsible for inspecting the goods for fault and notifying us within two (2) business days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please email photos of the damage and the packaging to email@example.com within 48 hours of taking delivery.
NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to the suppliers (shapers). We will work with you to get your products returned back to you as quickly as possible.
Sharp Eye Surfboards Australia reserves the right to vary from this policy on a case-by-case basis. Warranty claims with surf hardware (fins, leg ropes etc) need to be filed directly with the manufacturer of the product. If policy variance has been granted in writing or via email by sharpeyesurfboards.com.au and a product needs to be returned, a return merchandise authorisation (RMA) number is required before sending the product back to Sharp Eye Surfboards Australia. An RMA can be obtained by contacting Sharp Eye Surfboards Australia via email (firstname.lastname@example.org). All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected.
Surfboards: All surfboards are manufactured specifically for the individual customer. Therefore, all sales are final. Any manufacturing faults need to be communicated to the surfboard manufacturer. Sharp Eye Surfboards Australia will do everything in its power to assist its customers with product issues. Please email email@example.com with any issues.
Surf Hardware Returns (leg ropes, tail pads, surfboard fins etc): Sharp Eye Surfboards Australia will cover the cost to resend the surf hardware once it has been returned by the customer. The new product will be sent out as soon as the returned product has been inspected upon return. Please email us as at firstname.lastname@example.org to obtain an RMA or for any other questions.
In the case of an incorrect item being shipped out, or the product has been damaged in transit please email email@example.com to obtain an RMA.
Sharp Eye Surfboards Australia ships a high volume of surfboards and we enforce a strict packaging policy when packing surfboards. Damages are very rare. If for any reason your surfboard is damaged in transit, we will cover the full cost of repair of the board with approval and will replace the surfboard depending on the damage. It is very important that you inspect your package at the time of delivery. If you notice any damage to the box, or more importantly, to your surfboard please contact us by email within 48 hours of delivery to start the claim process (firstname.lastname@example.org). You must provide your confirmation ID, name and phone number in the email to streamline your claim. In the email please detail the extent of the damage to the surfboard. This will allow us to process the claim as quick as possible. If it is evident that your surfboard has been damaged you must keep the packaging for return. In the unlikely event your board is catastrophically damaged, you may refuse the shipment and you will be refunded a new board, once we receive your order back from the shipper, or you can choose a sharpeyesurfboards.com.au voucher for the value of the surfboard.
You may make changes to your order up until your order has begun being processed. Please contact us by email immediately with the order modifications you would like. Please note that not all changes can be guaranteed, as surfboard orders may be too far into the manufacturing process. Ensuring that your order is correct on the checkout page is the best way to save any disappointment at a later date. We advise you carefully read through everything you have selected on our checkout page to ensure you are happy with your order prior to clicking the “Buy Now” button.
Sharp Eye Surfboards Australia will not be held responsible for an incorrect address being entered on your order. Address confirmation is given on the checkout page. If this is not noticed until after your order is finalised, please contact Customer Service immediately (email@example.com).
We will attempt to update any incorrect order details however Sharp Eye Surfboards Australia is not liable for any changes of address.
Surfboard orders will be shipped as soon as manufacturing is complete. Manufacturing time varies based on board specifications. Once completed, delivery takes approximately 2 to 7 business days. Delivery time depends on your distance from the manufacturer. Once your order has shipped, you will receive an e-mail containing your itemised order, shipping carrier, tracking number, and estimated arrival date. All shipments are given the choice of home or business delivery. Delivery to a business is always recommended.
We do not currently offer international shipping. However, international shipping arrangements can be made by contacting firstname.lastname@example.org
Prices are subject to change without notice. All suppliers (surfboard, surf hardware companies) have full access to their listings on sharpeyesurfboards.com.au with the ability to change their pricing at any time.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permitted by law, Sharp Eye Surfboards Australia disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sharp Eye Surfboards Australia does not represent or warrant that the functions contained in this site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sharp Eye Surfboards Australia does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited we will not be liable for any losses, damages, liability, claims or expenses (however caused, including negligence, and whether direct, indirect or consequential) arising from your use of this site or connected with Sharp Eye Surfboards Australia and we make no warranty or representation as to the fitness or suitability of this site or any linked site.
Sharp Eye Surfboards Australia is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
In the event that a Sharp Eye Surfboards Australia product is mistakenly listed at an incorrect price or with incorrect product information, Sharp Eye Surfboards Australia reserves the right to refuse or cancel any orders placed for incorrectly listed product(s). Sharp Eye Surfboards Australia reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Sharp Eye Surfboards Australia will issue a credit to your credit card account in the amount of the incorrect price.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of abusive or obscene language, is strictly forbidden. Impersonation of others, including a sharpeyesurfboards.com.au, or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is obscene, threatening, defamatory, invasive of privacy or publicity rights, illegal, abusive, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Sharp Eye Surfboards Australia does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sharp Eye Surfboards Australia is merely acting as a passive channel for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. Sharp Eye Surfboards Australia reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene; (b) fraudulent, deceptive, or misleading; (c) in violation of a copyright, trademark or other intellectual property right of another; or (d) offensive or otherwise unacceptable to Sharp Eye Surfboards Australia in its sole discretion.
You agree to indemnify, defend, and hold harmless Sharp Eye Surfboards Australia, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing this site using your internet account.
In an attempt to provide increased value to our users, this site may provide links to sites operated by third parties. However, even if the third party is affiliated with Sharp Eye Surfboards Australia we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Sharp Eye Surfboards Australia. The linked sites are intended only for your convenience only and therefore you access them at your own risk.
We always try to settle any issues or complaints quickly and fairly. Any correspondence should be sent to email@example.com Subject Line: Customer Service.